Questions and Answers

If you have a question, it might already be answered here. Here are some answers to the basic questions about Conrads College Gifts. If you would like to ask a question by email, click here to use our online form.
  1. Why has the website changed?
  2. Do I have to log in to place an order?
  3. How long can I wait before checking out?
  4. What should I do if I can't put items in my cart?
  5. When is the mail order office open?
  6. What are your spring retail store hours?
  7. What are your summer retail store hours?
  8. What are your autumn retail store hours?
  9. What are your winter retail store hours?
  10. How can I reach Conrads by phone?
  11. How can I reach Conrads by fax?
  12. Can I mail an order to Conrads?
  13. How will my order arrive?
  14. When should I expect a shipping delay?
  15. Why isn't express shipping available?
  16. What should I do if I submit an order with a mistake on it?
  17. What is Conrads' return policy?
  18. What is Conrads' return policy for electronic media?
  19. If I receive the wrong item, what should I do?
  20. How do I return an item that was shipped with a free gift?
  21. What is Conrads' email policy?
  22. What emails can I expect from Conrads?
  23. Why can I see items on your site that I cannot buy?
  24. Why can't I find an item from the Conrads catalog from a few years ago?
  25. Why don't your old catalog and your web site items match?
  26. How can I find catalog items in your web site?
  27. Can I buy items from the catalog on this web site?
  28. Can I order items that no longer show online?
  29. How will my online payment be processed?
  30. What happened to the Conrads College Gifts eClub?
  31. I'm having trouble seeing and using the menu! What's wrong?
  32. I'm looking for a Marching Band CD where the Band members sing Carmen Ohio. Which CD is it?
  33. Did the OSU Marching Band make a CD with the fight songs of the other Big Ten teams? Which CD is it?
  34. What is the Buckeye Demo, and where can I find it?
  35. What is the song the Marching Band plays when they perform Script Ohio on the field?
  36. What is the song the Marching Band plays when they first march out onto the field?
  37. I want to decorate a regulation-sized football helmet with Buckeye Leaves. How many will I need?
  38. Why can't I find souvenirs and gifts with current OSU players?
  39. Why can't I find certain Nike products at Conrads?
  40. How do I use a gift card to order online?
  41. Why do some items say that "Ordering is currently not allowed?"
  42. I have a paper gift certificate. Can I use it to pay online?
  43. How do I use my promotional code online?
  44. My promotional code is longer than 8 characters. How do I use it online?
  45. There's already a code in the promotional code blank. What do I do?
  46. What happened to Quick Checkout?
  • What should I do if I still have questions?

  • 1.) Why has the website changed?
    We want our customers to enjoy their experience at Conrads, whether they're calling or visiting our brick-and-mortar store, or whether they're arriving online. We adjusted the appearance of our site to make it easier to read on almost any browser. In fact, with the new improvements under the hood, you can visit Conrads on almost any size smartphone, tablet, or other device. If you're having any trouble with your browser, please let us know Troubleshooting - click here.
    2.) Do I have to log in to your site to place an order?
    The Account Login is just one of the many features our site offers. When you order, this site will set up your account and allow you to track the progress of your order. If you do not feel comfortable using this feature, you can still call us, FAX us, or mail us an order.
    3.) How long can I wait before checking out?
    Our website will hold onto your order for up to thirty days before you need to go through Checkout, or before you add other items. If you wait 30 days, then the website will empty your cart and you'll have to redo the order. So if you're not sure you want a certain item, you've got time to change your mind about your order.
    4.) What should I do if I can't put items in my cart?
    You'll find out if you can't order items when you try to check out. The site might say your cart is empty even though you know you put items in there. This problem usually happens because your browser is not set to accept cookies. A cookie is a small file that our site gives to your computer to track your order--if your browser doesn't accept cookies, then orders won't go through. Here's how to adjust your settings:



    For Microsoft Internet Explorer, 6.0 or higher...
    1. Click on the "Tools" menu*
    2. Select "Internet Options" from the menu
    3. A window should appear with tabs at the top
    4. Click on the "Privacy" tab
    5. In the "Settings" area, check to see if the privacy is set to "Block All Cookies"
    6. If the privacy is set to "Block All Cookies", you will need to turn it down at least one notch, to "High" or "Medium High" in order to allow the site to work. The shopping cart, the account login, and the rest of the site will function properly at "Medium High."
    7. After changing the settings, click "OK."
    8. After this, you should be able to add items to your shopping cart.

    *If you do not see the "Tools" menu, click on the gear-shaped icon located in the upper right corner of the browser window and follow the remaining steps.



    For Mozilla Firefox, 3.5 or higher...

    1. Click on the "Tools" menu*
    2. Select "Options..." from the menu
    3. A window should appear with a row of icons across the top
    4. Click on the "Privacy" icon
    5. Look for the box beside "Accept cookies from sites"
    6. Click the box beside "Accept cookies from sites" so that there is a check mark inside it
    7. After changing the settings, click "OK"
    8. After this, you should be able to add items to your shopping cart.

    *If you do not see the "Tools" menu, click on the Firefox icon located in the upper left corner of the browser window and follow the remaining steps.



    For Apple Safari Browser, 4.0 or higher...

    1. Click on the "Edit" menu*
    2. Select "Preferences..." from the menu
    3. Click on "Security"
    4. Look for the radio buttons beside "Accept cookies:"
    5. Click on the button beside "Only from sites I visit"
    6. Close the preferences window, and Safari will save your preferences
    7. After this, you should be able to add items to your shopping cart.

    *If you do not see the "Edit" menu, click on the gear-shaped icon located in the upper right corner of the browser window and follow the remaining steps.



    For Google Chrome Browser, 4.0 or higher...

    1. Click on the wrench-shaped icon located in the upper right corner of the browser window
    2. Select "Options" from the menu
    3. A window should appear with tabs at the top
    4. Click on the "Under the Hood" tab
    5. Scroll down to review settings below the "Privacy" heading
    6. Look for "Cookie settings:"
    7. Change the menu under "Cookie settings:" so it says either "Allow all cookies" or "Accept cookies only from sites I visit"
    8. After changing the settings, click "Close"
    9. After this, you should be able to add items to your shopping cart.

    For Opera Browser, 10.1 or higher...

    1. Click on the "Tools"
    2. Select "Preferences..." from the menu
    3. A window should appear with tabs at the top
    4. Click on the "Advanced" tab
    5. The "Advanced" tab has a menu on the left side
    6. Click on "Cookies" on the menu
    7. Click on the radio button beside "Accept cookies" or "Accept cookies only from the site I visit"
    8. After changing the settings, click "OK"
    9. After this, you should be able to add items to your shopping cart.



    If you are still having trouble ordering, or you don't want to change your browser settings, you can still order by phone, FAX, or mail. If you notice that any of these instructions are incorrect, or out-of-date, please click here to let us know

    5.) When is the mail order office open?
    Our mail order office is open Monday to Friday, from 10 A.M. to 6 P.M. (Eastern Time). This website will take orders at any time of day, any day of the week. However, we can only send out orders during regular office hours.
    6.) What are your Spring retail store hours?
    Spring Store Hours:
    Monday to Friday: 9:30 A.M. to 6:00 P.M.
    Saturday: 10:00 A.M. to 6:00 P.M.
    Sunday: 11:00 A.M. to 5:00 P.M.
    (In March, store hours may vary based on game schedules and weather conditions.)
    7.) What are your Summer retail store hours?
    Summer Store Hours:
    Monday to Friday: 9:30 A.M. to 8:00 P.M.
    Saturday: 10:00 A.M. to 6:00 P.M.
    Sunday: 11:00 A.M. to 5:00 P.M.
    (Our hours are subject to change.)
    8.) What are your Autumn retail store hours?
    Autumn Store Hours:
    Monday to Friday: 9:00 A.M. to 8:00 P.M.
    Saturday: 9:00 A.M. to 7:00 P.M.
    Sunday: 9:00 A.M. to 5:00 P.M.

    Football Home Game Hours:
    Home Game Friday: 9:00 A.M. to 8:00 P.M.
    Home Game Saturday: 8:00 A.M. to closing
    Home Game Sunday: 9:00 A.M. to 5:00 P.M.
    (Our hours are subject to change.)
    9.) What are your Winter retail store hours?
    Winter Store Hours:
    Monday to Thursday: 9:00 A.M. to 6:00 P.M.
    Friday: 9:00 A.M. to 7:00 P.M.
    Saturday: 9:00 A.M. to 7:00 P.M.
    Sunday: 9:00 A.M. to 5:00 P.M.
    (Store hours may vary due to special events or weather conditions.)
    10.) How can I reach Conrads by phone?
    Our Telephone Numbers:
    Local: 1-614-297-0497
    Toll Free: 1-888-GIFT-OSU (1-888-4438-678)
    11.) How can I reach Conrads by FAX?
    Our FAX Numbers:
    Local: 1-614-291-3106
    Toll Free: 1-877-2FAX-OSU (1-877-2329-678)
    12.) Can I mail an order to Conrads?
    Our catalog has a mail-in order form that you can use. When mailing an order, please double-check all your information and make sure your phone number is included. If you do not have a catalog, you can request one online by submitting your information on our contact form click here to sign up. If catalogs are out of stock, we will sign you up for our mailing list and send one as soon as they become available.
    13.) How will my order arrive?
    We ship using UPS Ground to most addresses in the contiguous United States. Some items that fit into an envelope can be mailed, saving you on the shipping cost for that item. When you place your order, you have the option of which shipment method you want. If you are in Ohio, please do not order air shipments, as UPS Ground can deliver to Ohio addresses in about 1 business day.
    14.) When should I expect a shipping delay?
    During holiday shopping times, we get a large number of orders in a very short period of time. We may not be able to furnish customers with their UPS tracking numbers at these times. Also, during this time, all orders are sent in the same order we receive them. Orders may take between 5 and 10 business days to process and ship. UPS Air shipments are not available for most drop shipped items; please see the next question for more details.
    15.) Why isn't express shipping available?
    Express shipping costs extra, and for some reason, the site was posting it as the default. That meant that when a customer ordered online without double-checking, they were billed extra for express shipping! Because it was causing customers a lot of confusion, we decided to change the store. Conrads still offers express shipping, but we prefer that you call to let us know.

    Express shipping is not available on drop shipped items. These items are shipped from the manufacturer and have a shipping delay that overrides any shipping method that you might like. This is because the manufacturer uses his or her own shipment method to send you the item that you ordered. The manufacturer's choice of shipping methods will determine the shipping delay and shipping cost for each drop shipped item you order. Some manufacturers can ship quickly, so if you need a drop shipped item by a certain date, please call us in advance, as soon as possible.
    16.) What should I do if I submit an order with a mistake on it?
    Because the internet is a rapid way of sending us an order, if you think you made a mistake in your online order, please try to contact us as soon as possible. After you place an order, changing your account settings will not affect the information in your order. Please use our contact form: click here to submit corrections to your order, or call our toll free number: 1-888-443-8678.
    17.) What is Conrads' returns policy?
    If you are not completely satisfied, we will gladly replace the merchandise if returned within 60 days of delivery. If you'd prefer, we can refund your purchase price. Merchandise must be in its original condition. We cannot accept items that have been worn, laundered, or altered. Sorry, we cannot refund the cost of shipping.
    18.) What is Conrads' returns policy for electronic media?
    Compact discs, software, and videos may be exchanged for the same title only. An exchange can only be handled if the product has not been opened, or if the product is damaged or defective.
    19.) If I receive the wrong item, what should I do?
    Please notify us as soon as possible. If you ordered one item but we shipped a different item, then your order is covered under our Returns Policy. We can send UPS to take your package back to us, or we can mail out a UPS return label to let you send the item back. If we send UPS to pick up the item, they will try three times. Somebody will have to be there to give them the package.
    20.) How do I return an item that was shipped with a free gift?
    If you received a free gift that came with an item that you ordered, you can still get a refund on the original item from your order. We will refund the difference between the original item and the gift item if you just return the original item. But if you return the gift item as well, then we can refund the full cost of the item. If you got a Conrads Catalog as a free gift with your order, you do not need to return it.
    21.) What is Conrads' email policy?
    We believe that you should only receive relevant emails, not junk or offers that you don't really care about. Just like the rest of your personal information, Conrads College Gifts does not sell your email address to any other people or any other businesses.
    22.) What emails can I expect from Conrads?
    The website will try to send you an order confirmation as soon as your order is completed online. These are the automatic emails that our site is able to send: New Account Information, Order Confirmation, and Order Status. The emails we will send manually include answers to your online questions, newsletters, and (when necessary) requests for you to verify information. Because the website can automatically send you updates on your order, please keep enough space in your account to receive these messages. The web site is configured to send these updates automatically, but you are responsible for keeping your email address and email account up to date so that the messages come through. Conrads College Gifts will never send you an email that asks you for the password to your online account.
    23.) Why can I see items on your site that I cannot buy?
    Our web site requires inventory information for most of the items it displays. If an item is not in stock, then the website will let you know that the item can't be bought. Also, for furniture items and large items shipping by freight, you must order by phone so that we can estimate the exact cost of the shipment.
    24.) Why can't I find an item from the Conrads catalog from a few years ago?
    Print catalog information doesn't change after it's printed, even if items in our inventory change. Once we run out of a specific catalog, we cannot go back and reprint it, especially when it's a couple of years old. By then, many items will have sold out and manufacturers will have moved on to making other items.



    If you need to locate an item from a previous catalog, and you can't find it online, please call 1-888-443-8678 to talk to the Mail Order Department.
    25.) Why don't your old catalog and website items match?
    We have published more than one catalog, and because posting multiple catalog numbers might be confusing, we add them to the item description, rather than to the names that appear alongside the small pictures of each item.



    However, our new 2013-14 Gift Guide will be the first catalog to use matching item numbers throughout! We made this change to make ordering catalog items online fast and easy.



    Our Quick Links menu has a link to the 2010-2011 catalog items, or you can click here to see 2010-2011 catalog items. The menu also has a link to the 2007-2008 catalog items, or you can click here to see 2007-2008 catalog items.



    And when we finish setting it up, we'll add a link to the 2013-2014 catalog items here, and on our Quick Links menu.
    26.) How can I find catalog items in your website?
    Many website items match items that are in the catalog. To find items from the 2005-06 catalog, type "c6-" in the search blank. To find items from the 2007-08 catalog, type "c7-" in the search blank. To find items from the 2010-11 catalog, type "c10" in the search blank. You can also go to "Quick Links" and choose "Search 2007-08 Catalog," or "Search 2010-11 Catalog" from the menu.



    To find an item from the 2013-2014 catalog just look for the short code. Every item in the new catalog has a short code, usually right at the beginning of the name, or right next to the specific option you want to order. Type that code in our search box, and you're on your way. We'll also add the 2013-2014 catalog items to the "Quick Links" menu.
    27.) Can I buy items from the catalog on this website?
    Yes you can! Many of our items have catalog numbers that you can find by using our search. If you can't find the item you were looking for, please feel free to call us.
    28.) Can I order items that no longer show online?
    That depends on what the item is. The web site automatically hides items that are sold out. If you remember seeing an item, but now it is gone, please call us for availability.
    29.) How Will My Payment Be Processed?
    Credit Card Transaction:

    If you are paying for an order using your credit card, the web site will attempt to match your billing information with the information that the credit card processor has. While Visa and MasterCard branded credit cards are processed through one system, American Express and Discover branded credit cards are each processed through different systems. All of the systems are kept secure by the credit card processors. This web site is kept secure by its own software, so that communication between your credit card processor and Conrads College Gifts is kept secure.



    Credit Card Order Processing:

    We will not bill you for your order unless the items are in stock and ready to ship, or your order contains items that are drop shipped from the manufacturer who requires payment in advance because the items are made-to-order.



    Credit Card Failed Transaction:

    If your credit card transaction fails, it may be due to a mismatch in your address, a mistyped credit card number, an incorrect expiration date, or an incorrect credit card security (CVV) number. It may also happen because your credit has been declined. If your credit card transaction fails, the web site will not allow you to finish your order, so your order will never reach the Conrads Mail Order Department. If your order never reaches our Mail Order Department, then the Conrads Mail Order Department will never bill you for it.





    Debit or ATM Card Transaction:

    If you are paying for an order using your debit card, the web site will attempt to match your billing information with the information that the debit card processor has. While Visa and MasterCard branded debit cards are processed through one system, American Express and Discover branded debit cards are each processed through different systems. Unlike with credit cards, your debit card draws funds directly from your own bank account. Because of this difference, prior to any authorization, your bank will "reserve, a sum of money when your information is compared. This is done to make sure you have enough money in your account to cover the cost of your order. All of the systems are kept secure by the debit card processors. This web site is kept secure by its own software, so that communication between your debit card processor and Conrads College Gifts is kept secure.



    Debit or ATM Card Order Processing:

    We will not bill you for your order unless the items are in stock and ready to ship, or your order contains items that are drop shipped from the manufacturer who requires payment in advance because the items are made-to-order.



    Debit or ATM Card Failed Transaction:

    If your debit card transaction fails, it may be due to a mismatch in your address, a mistyped debit card number, an incorrect expiration date, or an incorrect debit card security (CVV) number. It may also happen because your bank account has become overdrawn. If your debit card transaction fails, the web site will not allow you to finish your order, so your order will never reach the Conrads Mail Order Department. If your order never reaches our Mail Order Department, then the Conrads Mail Order Department will never bill you for it.



    Debit Card Failures and Overdrafts:

    When the web site does not let you complete your order, you might try to fix the information you typed. If you try to fix the information, the web site has to try to compare information with the bank all over again. Each time you try to fix your information, the bank "reserves" more money. Any failed transaction still counts as money that the bank "reserves," even if you have fixed any problems in your information! Because of this, you can very rapidly reserve a lot of money by clicking too many times on the Submit button for your order, or by trying to fix a failed transaction. This may appear to overdraft your account.



    Debit Card Failure Cleanup:

    Failed debit card transactions are removed from your bank account after approximately 3 business days. They are automatically removed by your bank, not by the Conrads Mail Order Department. As failed debit card transactions are removed, the "reserved" money is returned to your account so that you can use it again. Because you have to wait for this to happen, we recommend that you order online only when you are sure that other checks and withdrawals from your bank account have cleared.
    30.) What happened to the Conrads College Gifts eClub?
    The Conrads College Gifts eClub is still taking new members! The new service can send emails and text messages. If you are already a member, you can rest assured that we have your registration information and that new offers will keep coming. If you want to join the Conrads Club, please click here to sign up! Remember to add us to your safe senders list or mark our confirmation messages as "NOT SPAM" to make sure you continue to receive your special discounts and offers.
    31.) I'm having trouble seeing and using the menu! What's wrong?
    The menu is supposed to make things easier for you to find here at Conrads, but there are a few things that can keep you from seeing it.
    • When the page first loads, the menu may take a couple more seconds to show. That means you might not see all of the selections under "Quick Links" or under "Contact Us" when you point your mouse pointer at the menu.
    • If you are using the Safari browser, it shows the names of each part of the menu after you point at that part of the menu. After a second, Safari will show the name in a small tag beside your mouse pointer. Pointing directly at the tag will make the menu close again. Instead, to open the menu, point to the red triangle ( Red triangle in the Quick Links menu ). The tag should appear to the right of the mouse pointer, and you should have enough room to move past the tag without the menu closing.
    • If you are using any browser, and you turn off JavaScript in your browser, the selections under "Quick Links" and "Contact Us" will not show. You can get them to show by turning JavaScript back on, or you can just click on "Quick Links." That will show you a new page that lets you see the selections that appear under "Quick Links" and "Contact Us."
    32.) I'm looking for a Marching Band CD where the Band members sing Carmen Ohio. Which CD is it?
    That CD is the Buckeye Battle Cry CD. Here's the link if you're interested in buying the Buckeye Battle Cry: Click Here to buy the CD.
    33.) Did the OSU Marching Band make a CD with the fight songs of the other Big Ten teams? Which CD is it?
    Yes, they did. It was called Saturday Afternoon Fever, and Conrads College Gifts used to carry it online and in our store. Unfortunately, it is sold out right now, so we cannot provide a link at this time. Update: The Saturday Afternoon in Columbus CD features fight songs from the Big Ten and Pac Ten. If we get more in stock you'll see it in this category: Marching Band CDs.
    34.) What is the Buckeye Demo, and where can I find it?
    The Buckeye Demo is an OSU Marching Band performance where each instrument section is introduced separately and allowed to play part of a song. Then, at the end, the whole song is played together by the entire Marching Band. We have a Marching Band CD that includes the Buckeye Demo. It's called "Hang On Sloopy".
    35.) What is the song the Marching Band plays when they perform Script Ohio on the field?
    That song is called Le Regiment. There are several OSU Marching Band CDs that include that track. To see the Marching Band CDs that include it, Click Here to see CDs with Le Regiment.
    36.) What is the song the Marching Band plays when they first march out onto the field?
    That song is called "Ramp Entrance" or just "Ramp" for short. There are a couple of OSU Marching Band CDs that include that track. To see the Marching Band CDs that include it, Click Here to see CDs with Ramp (Entrance).
    37.) I want to decorate a regulation-sized football helmet with Buckeye Leaves. How many will I need?
    That depends on how much room you want to leave between the leaves. A long time ago, we had a customer order several sets of Buckeye Leaves, but we didn't know what he needed them for. Later on, we found out what he was up to. To make it easier on the rest of our customers, he told us how many it took.



    It takes about 80 authentic Buckeye Leaf stickers to decorate an entire regulation-sized football helmet. When you buy them, they come in sheets of ten, so you'll need about eight sheets. Before you order that many, remember both the replica and authentic helmets we offer already have 9 leaves on one side. Are you ready to order Buckeye Leaf stickers right now?



    The authentic vinyl Buckeye Leaf stickers are available at Conrads College Gifts, Click Here to order Buckeye Leaf Stickers.
    38.) Why can't I find souvenirs and gifts with current OSU players?
    Each OSU student athlete is under contract to The Ohio State University. The terms of their contract require that they never receive money for playing, and that they do not have a contract with any other agent. These rules are required for every student athlete in the NCAA, and violators can be penalized. The punishments include being forced to sit out or forfeit a game, or even the loss of scholarships.



    Because of the rules, our manufacturers and suppliers do not produce any items with the names, numbers, photos, or likenesses of any current OSU player.
    39.) Why can't I find certain Nike products at Conrads?
    Conrads College Gifts has products from Nike Golf. To see the Nike Golf products we have, click here.



    Conrads still does not carry jerseys, sweatshirts, and t-shirts made by Nike. They are unavailable because those Nike divisions do not sell items to Conrads College Gifts. In 2007, Conrads College Gifts did contact Nike about ordering the products, but an agreement was not reached.



    Also, due to an exclusive contract between Nike and Ohio State, no other manufacturers are being licensed to make jerseys similar to the ones worn by players on the field. Because of this, Conrads will not be able to obtain jerseys until this situation changes.
    40.) How do I use a gift card to order online?
    If you received a plastic gift card, then you may use it for payment of an online order. There is a number on the back of the card located near the dark magnetic stripe. The following instructions will allow you to use your gift card as an online payment, but our web site must collect your credit card billing information to complete the order:
    • The final screen of checkout lists all of the information of your order, with a large blank for special instructions. Please review your information to make sure that it is correct.
    • Type a short note in the special instructions blank, to let us know that you wish to pay with a gift card.
    • Type the gift card number in your message, and review the number to make sure that it is typed properly.
    • Click the "submit" button to send us your order online.
    • When we receive your online order, we will only bill your credit card if your order total is greater than the value of the gift card. If the total for your order is less than the value of the gift card, the remaining value will be left in your gift card.
    • For debit card orders there will be a delay of three business days for the amount of the gift card to be removed from your balance after you order! In order to avoid an overdraft, keep your debit card statements up-to-date and check your balance prior to placing your order online.
    • To reduce the time required in processing your gift card order, please try to use the entire value of your gift card when you order.

    You can also use your gift card number when you order by mail or by phone. When doing so, please provide additional payment information in case your order is greater than the value of the gift card.

    41.) Why can't I add certain items to my cart?
    Some items have a message that reads "For more information about this item, click the name of the item (above). For more information about this message, please click here." When you click the item name, you can read its description and see why you cannot add the item to your cart:
    • If the item says it is drop-shipped from the manufacturer, we may shut down the item if that manufacturer closes down for the holidays. You can still call our toll free number: 1-888-443-8678 to place your order, but you will have to wait until the manufacturer re-opens. We will allow ordering once that manufacturer's holiday shutdown ends. This message will appear most often during the month of December.
    • If the item says it is drop-shipped from the manufacturer, some items are of a size or shape that cannot easily be shipped. Items like this sometimes require the manufacturer to confirm your order, or set up a delivery using Freight. Manufacturers also deal with varying shipping rates that change based on how far Freight Delivery has to go to reach your shipping address. This means we cannot use the web site to bill your shipping rate, because the shipping rate would be different for each and every customer who ordered the item.
    • Some items are made only after you order them and are highly customized. Conrads provides links to the manufacturer so that you can achieve the exact look and design you want, rather than limit you to the typical offerings kept in stock. Customization services generally cost more than the typical stocked items made by the same manufacturer.
    42.) I have a paper gift certificate. Can I use it to pay online?
    If you have received a handwritten paper gift certificate, then you may not use it for payment of an online order. While you may still order online, or phone in your order, we will need you to mail the gift certificate back to us prior to processing your order. Conrads College Gifts is phasing out paper gift certificates in favor of plastic gift cards which are easier to process. If you have a paper gift certificate, make sure to check the expiration date before you try to use it.

    If you have printed out a paper gift certificate from a web site promotional offer, it can only be used in the store, not online.
    43.) How do I use my promotional code online?
    Conrads sends out promotional codes for the Conrads Club, the Alumni Club Advantage Program, some Weekly Specials, and for other special offers. Our codes are only eight (8) characters long (or shorter), so if you received any code that contains more than eight characters, you cannot use that code in your shopping cart. Check the next answer for details about longer codes.



    Sorry, our web site and computers are not programmed to accept more than one promotional code. That means when you use a promotional code, the computer system is not able to combine it with any other offer.



    Here's how to use your promotional code:
    1. Add items to your shopping cart.
    2. When you've added enough items to your shopping cart, click on "My Cart" in the upper right corner of the page.
    3. Look for the "Promotional Code" blank under the list of items in your cart.
    4. Type your promotional code in the blank. Make sure your code is 8 characters long. It can be shorter, but the web site will not take codes that are longer.
    5. After you have typed your promotional code in, click the "Refresh Cart" button.
    6. You must click the "Refresh Cart" button after adding any promotional code. The web site WILL NOT apply your code to your order if you type it in but do not refresh your cart.
    7. The "Shopping Cart" page will reload. Look for changes to the page to see if your code is valid.
    8. If your promotional code is valid, there will be a discount on your order. Look under the "Subtotal" on the right side, under the list of items. There will be a message under the buttons beneath the "Promotional Code" blank.
    9. If your promotional code has expired, it will not work, and the message will say when the code expired. There will be no discount on your order.

    You can also call our toll-free phone number: 1-888-443-8678 to place an order using a promotional code.

    44.) My promotional code is longer than 8 characters. How do I use it online?
    Unfortunately, we cannot accept codes longer than 8 characters. Long codes are given out by iShopCentralOhio.com when you fill out our online survey. You cannot use promotional codes that are longer than 8 characters on the web site, and we cannot accept them over the phone. If you received the code in an email, please check for a shorter code in the same message. The shorter code will work.
    45.) There's already a code in the promotional code blank. What do I do?
    There are different reasons for why this happens:
    1. We sometimes put promotional codes into links. They'll point to our home page ("http://www.conrads.com/index.htm") but the address will have "PROMO" and a code written after that. If you click on the link, and then add items to your cart, there will already be a promotional code there when you're ready for checkout. There may also be a message below the buttons under the list of items. It will tell you whether the code is valid, or whether it has expired.
    2. If you set up an account when you order, your last promotional code sometimes gets saved. The last code you used may still be in the shopping cart when you order again. There may also be a message below the buttons under the list of items. It will tell you whether the code is valid, or whether it has expired.
    3. When we make an offer that is available for everyone, sometimes we program the code as a "default." That means, even if you did not click a link, or have a code from your account, that code will be in the promotional code blank. We remove default codes when they expire.

    If you do not want to use the promotional code that is already in your cart (like if you have a better offer), just click in the promotional code blank and delete what's there. Then type in a valid code and click the "Refresh Cart" button. The shopping cart will update to use the new code you typed in.

    46.) What happened to Quick Checkout?
    Quick Checkout has been discontinued pending review of its features on the system. Although many customers appreciated the convenience of the feature, there were many who encountered trouble when they were trying to check out. Some customers had enough trouble to require them to call in their orders instead.


    What should I do if I still have questions?
    This page is here to provide basic answers to our customers. If we see more of a certain type of question, then we may add it to here. If your question didn't get answered here, or if the answer made you think of a new question, please call or click here to email us your question.